Priority Pass SMS Application T&C's

Manchester Arena
 

Membership Terms & Conditions

If you do not agree with any part of these terms and conditions ("Terms") do not place an order. If you have any questions please contact Manchester Arena event marketing at email: event.marketing@smg-europe.com

You must be at least 18 years of age to subscribe and become a member of the Manchester Arena Priority Pass SMS scheme. By completing and submitting the registration form and by agreeing to these Terms you warrant and represent that you are at least 18 years of age.

You should print a copy of these Terms for future reference. We will not file a copy specifically in relation to you, and they may not be accessible on our website in future.

1.             Membership Contract
1.1.       Your membership contract will be with SMG (UK) Limited ("we/us/our"), a company registered in England and Wales under registered number 821116 whose registered office is at Manchester Arena, Victoria Station, Hunts Bank, Manchester M3 1AR. Our VAT number is 844280722.
1.2.       In order to apply to become a member, please send a SMS text message on your UK mobile phone to the specified text code.
1.3.       When placing your Priority Pass SMS membership application by sending an SMS text message to the specified short code, the order is not completed when you send.   Your mobile operator will receive this purchase request and will verify that you have enabled premium SMS purchase and that you have enough credit on your phone.  The mobile operator will then pass the purchase request to us.  If you do not have sufficient credit or if you have you phone is not enabled for premium services you will not be charged.  Call your mobile service provider if you wish to enable premium services.
1.4.       Once the SMS has been received by us, we will check whether you already have an active membership and if so, we will not collect payment from you and will instead advise you with a text message.  Once we accept your purchase request we will send you a receipt via SMS text. When your mobile phone receives this text receipt a legally binding contract between us is brought into existence.
1.5.       Once you have received your text receipt on your phone, your mobile operator will charge your bill with the annual membership fee.
1.6.       You should now go to the website http://www.telecoms-live.net/ to complete the registration form to provide your details including name, email address and a password.  You must ensure that your password is kept confidential. 
1.7.       You are obliged to provide correct contact details when you apply for membership and failure to do so may invalidate your membership. Responsibility to provide accurate information is continuous throughout your membership and you must notify us if any information provided to us changes.
1.8.       If you make any input errors during the registration process, these may be identified and corrected by you before the registration form is submitted or by logging on to Priority Pass at http://www.telecoms-live.net/

2.             Right to Refuse Applications
2.1.       We reserve the right not to accept or process your membership application for any reason. All applications are subject to validation checks and authorisation by your mobile phone operator.  If we do not accept your membership application your mobile phone bill will not be charged.  We automatically block duplicate membership application attempts and will advise you.

3.             Cancellations and Refunds
3.1.       You may cancel your membership contract with us at any time up to the end of the seventh working day from the date you placed your application. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2.       To cancel your contract you must notify us in writing from your registered email to priority.pass@smg-europe.com and we will then write back to you to arrange a refund.
3.3.       After 7 days following your application, membership fees cannot be refunded or exchanged and memberships are non-transferrable. The Manchester Arena Priority Pass is for the registered member's personal use only.
3.4.       Membership of the Manchester Arena Priority Pass scheme is for a term of 12 months.
3.5.       If you lose your mobile phone or your change your phone number, you must notify us via your registered email to priority.pass@smg-europe.com

4.             Fees Information
4.1.       The membership fees ("Fees") are as set out on our website, click here for more details. All Fees stated on our website are stated inclusive of VAT.
4.2.       You must pay to us the Fees in respect of your membership of Manchester Arena Priority Pass scheme, in cleared funds, in one payment in advance of you submitting the registration form to us through the website.
4.3.       We may vary the Fees from time to time by posting new fees on our website.  Such variations will not affect memberships that have already been paid for.
4.4.       Payments of all of the Fees must be paid in UK Pounds Sterling using a UK mobile phone by Premium SMS.

5.             Membership Benefits
5.1.       Membership will entitle you to a variety of benefits, details of which can be found here. Please note that these benefits are subject to change from time to time at our discretion.
5.2.       Membership does not guarantee that you will be able to purchase tickets to a particular event, nor does it guarantee that you will be able to purchase a certain type of ticket or quantity of tickets.
5.3.       By completing and submitting the registration form you are consenting to the collection, use and transfer of your personal data and information to enable us to fulfil our contract in accordance with these Terms and our Privacy Policy and to receive regular membership emails from us.

6.             Termination
6.1.       You may cancel your membership and may terminate your contract with us at any time by sending us written notice by email to priority.pass@smg-europe.com, please note in the event that you terminate your contract with us (other than in accordance with clause 3.1), membership Fees cannot be refunded.
6.2.       We may terminate our contract immediately (with or without giving written notice to you) if you commit any breach of any term of the Terms.
6.3.       In the event you terminate your contract and your membership in accordance with clause 6.1 above, the termination shall take effect at the end of the relevant pre-paid year. In the event that you do not wish to continue to receive the membership benefits (including email updates) up until the end of the pre-paid year, please notify us in writing by sending an email to priority.pass@smg-europe.com 

6.4.       In the event we terminate your contract with us in accordance with clause 6.2, termination shall take effect immediately, you will not be entitled to any refund of any membership Fees in any way.

7.             Limitations and Exclusions of Liability
7.1.       Nothing in these Terms will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
7.2.       The limitations and exclusions of liability set out in this clause and elsewhere in these Terms: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the Terms or in relation to the subject matter of the Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
7.3.       We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
7.4.       We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
7.5.       We will not be liable to you in respect of any loss or corruption of any data, database or software.
7.6.       We assume no liability or responsibility for your failure to receive email notifications if such failure results from an inaccurate or out-of-date email address or for any email notifications which are corrupt, lost, delayed, blocked or fail to be delivered for any other reason outside of our reasonable control, for example, if our emails are blocked by your or your ISPs spam filter. You should ensure that your email address can receive emails from our domain.
7.7.       We will not be liable to you in respect of any special, indirect or consequential loss or damage.
7.8.       Our aggregate liability to you under these Terms will not exceed the total amount paid by you to us under these Terms.

8.             General
8.1.       Please see the our Website User Terms and Conditions and Privacy Policy which must be accepted prior to submitting your registration form.
8.2.       The purchase of tickets shall be subject to our Booking Terms and/or any terms and conditions of our sub-contractors or authorized agents.
8.3.       In the event of a conflict between the Website User Terms and Conditions, Privacy Policy and Booking Terms and these Terms, these Terms shall prevail.
8.4.       Where a Force Majeure event gives rise to a failure or delay in either party performing its obligations under these Terms, those obligations will be suspended for the duration of the Force Majeure event. A party who becomes aware of a Force Majeure event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under these Terms, will promptly notify the other. The affected party will take reasonable steps to mitigate the effects of the Force Majeure event.
8.5.       We may revise these Terms from time-to-time.  Revised terms and conditions will apply from the date of the publication of the revised terms and conditions.  Please check this page regularly to ensure you are familiar with the current version.
8.6.       We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms.
8.7.       If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
8.8.       These Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercises of our and your rights in relation to these Terms are not subject to the consent of any third party.
8.9.       The Terms, together with our Website User Terms and Conditions, Privacy Policy and Booking Terms, constitute the entire agreement between you and us in relation to your membership, and supersede all previous agreements.
8.10.   These Terms will be governed by and construed in accordance with English law, and any disputes relating to these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.