Accessibility> The Manchester Arena prides itself on being accessible to everyone. If the information you require is not listed below, please contact our Accessibility co-ordinator by telephone on 0161 950 5229, by fax 0161 950 6008 or email specialneeds@smg-europe.com

Parking> The on-site multi-storey car park is run by NCP and has capacity for 900 vehicles. Although there is a fee, there is an area on the ground floor - approximately 58 spaces - which is reserved for disabled customers, this is allocated on a first come first served basis. If you are unable to secure a place on the ground floor, there is a lift inside the car park that stops on levels 3, 5, 7 and 9. Follow directions from the car park to the Box Office entrance and you will reach a set of green doors with a small flight of stairs on the other side, leading to the Arena entrance. There is also a lift to the right hand side of the doors.

Victoria Station > Access from Victoria Station (whether travelling by train or Metrolink) is possible by taking the lift located at platform 3 up to level one passing through the red doors, then following the signs to the Box Office. There are also stairs leading from the station to the Arena entrance. Alternatively, leave the station and follow directions to the Hunts Bank entrance.

Drop-off point > The Hunts Bank entrance offers a convenient drop-off point with access into the Manchester Arena via steps or a lift.

Wheelchair Accessible Seating> We have a number of areas within the auditorium that offer access to wheelchair users and their companions.  For more information or to book tickets please call the Accessibility line on 0161 950 5229.

Within the Arena> The Accessibility Co-ordinator can also check the general arena for seats to suit individual needs, for example ticket availability for seats close to the stage for the visually impaired. The second raised tier of seating (BLK 201 and above) requires the negotiation of steep steps and so may not be suitable for the elderly, infirm or those with mobility problems. Seating at the front of the upper tier is 35ft (10m) from ground, rising to 70ft (20m) at the rear.

For your safety, and for those around you, we do not allow people using crutches and/or walking aids onto a standing floor. This is because, even though your friends around you could help to look after you, crowd movement on the floor is unpredictable. However, we will always endeavour to find you an accessible position within the Arena so that you can still come to the concert. Please call our Accessibility Line on 0161 950 5229 (10AM-6PM: MON-SAT) and they will do their best to find alternative tickets.

Facilities> The Manchester Arena provides the following facilities to assist customers with accessibility needs.

• Concession stands with lowered counters
• A box office window with a lowered counter and loop system
• At least one wheelchair accessible toilet in each set of facilities (three female sets, three male)
• Two unisex disabled toilets
• Loop system fitted into disabled platform 105
• Additional services such as the use of 'house' wheelchairs for easy access purposes and assistance from our Stewards to help customers reach their seats