Important information relating to venue Box Office on event on sale days
With immediate effect the venue Box Office WILL NOT open early when tickets go on sale for new shows.
Fans will only be able to buy tickets from the Box Office, if still available, between the standard opening times of 10.00am and 6.00pm, Monday to Saturday.
This new policy will be in place for all future shows.
Tickets will not be held back for personal callers at Box Office and so fans are advised to purchase tickets online at eventim.co.uk or by calling 0844 847 8000.
EVENTIM have now replaced Ticketmaster as our new ticketing services provider.
To save time when buying tickets for new events at Manchester Arena we strongly recommend you register for a MyEVENTIM account.
Not only is it free, quick and easy to register to receive the latest news from EVENTIM on your favourite artists, you'll also save valuable minutes when booking tickets for events at Manchester Arena.
To sign up, simply click here: http://www.eventim.co.uk/myeventim
Welcome to the tickets section which contains all you need to know about buying tickets for Manchester Arena.
Please be aware that if you don't buy your tickets from authorised outlets you run the risk of being refused entry to the venue or not getting any refund if the event is cancelled or postponed. If you choose not to use the ticket buying options below and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist or promoter website. For more information go to the Small Print section at the bottom of this page.
Manchester Arena's official ticketing services provider is EVENTIM who have now replaced Ticketmaster.
Before you book don't forget to have a browse through our Event Listing section and check out the Arena Guide for Seating Plans and Virtual View, a superb panoramic shot inside the arena so you can see where your seat is or where you want it to be!
If you are buying tickets for anyone 14 years or under we advise you purchase a seated ticket. Please be aware that during concerts people may stand up.
A full list of terms and conditions can be found on the link to the right of this page.
How to Book
Buy tickets online by searching our Events section and clicking on the 'book seated' or 'book standing' buttons on the relevant artist page.
- Personal Callers
Visit Manchester Arena Box Office (open 10.00am - 6.00pm Mon - Sat, and until 15 minutes after the main act has gone onstage on performance nights unless otherwise advertised, also open from 12.00noon on Sundays and Bank Holidays when there is a performance). Please note, the venue Box Office will not open early for on-sales and tickets will not be held back for personal callers. All booking fees charged at the venue Box Office have been increased in line with those charged online and by phone. The venue does not charge a booking fee on tickets purchased in person with cash.
- By Telephone
Call the EVENTIM Hotline on 0844 847 8000 (open 8.00am - 10.00pm every day). Tickets are subject to a booking fee.
- At the Concert
Tickets for all shows are usually available from the Customer Services Desk at block 101 on the concourse (service charges apply).
Manchester Arena prides itself on being accessible to everyone. For further information click here or contact our Special Needs co-ordinator by telephone on 0161 950 5229, by fax 0161 950 6008 or email firstname.lastname@example.org
The Small Print
The decision by the Office of Fair Trading to liquidate the company trading as getmetickets.net and the television exposé by the BBC on its Inside Out programme highlighted the practice of 'secondary ticket selling', otherwise known as 'touting' or 'scalping'.
Although the practice of 'secondary ticket selling' (otherwise known as 'touting')is not illegal it is strictly against the Terms & Conditions of the Manchester Arena Box Office. Condition 7 states "If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Eventim or one of their authorised sub-agents, it will become void and the holder may be refused entry or ejected from the venue".
Any customer who purchases tickets from these sources automatically loses their rights as a consumer and would be unable to obtain a refund from the venue should the event be cancelled or postponed or should their ticket be voided.
The largest, and probably most worrying, growth in 'secondary ticketing' is through internet auction sites: as with the apparently legitimate websites that advertise 'premium' tickets for sale, and the more obvious 'touts' selling outside the venue, there are no guarantees that the tickets purchased from these sites will guarantee the ticket holder entry into the venue.
At a number of events (particularly the high profile concerts) it is estimated that up to 30% of transactions conducted on these 'secondary ticketing' sites are either fraudulent or result in the ticket holder being refused entry into the venue.
Customers should ONLY purchase tickets from legitimately authorised outlets if they wish to ensure that they get in to see their favourite artist.
The Office of Fair Trading has a number of guidelines for those purchasing tickets, follow this link http://www.oft.gov.uk/ and enter "buying tickets" in the quick search box.
Alternatively you can seek advice on the Consumer Direct website by clicking here