Terms & Conditions

Terms & Conditions

Booking Tickets

Please read carefully. Tickets are issued on behalf of the Promoter and/or the Arena Operator and are subject to the following conditions. If you fail to comply with these conditions then the arena operator shall be entitled to eject you from the arena and your ticket will become invalid.

1. Tickets are issued subject to the rules and regulations of the venue
2. Please check your tickets as mistakes cannot always be rectified
3. It is the responsibility of the ticket holder to ascertain the date and the time of any rearranged event
4. The management reserves the right to refuse admission and may on occasion, have to conduct security searches to ensure the safety of the patrons
5. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed
6. We regret that tickets cannot be exchanged or refunded after purchase. The management cannot be held liable for any tickets which are lost or stolen
7. Tickets are sold subject to the management's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets
8. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Ticketmaster or one of their authorised sub agents, it will become void and the holder may be refused entry to or ejected from the venue
9. The venue operates a no smoking policy
10. The unauthorised use of photographic equipment is prohibited / tapes or films may be destroyed
11. The promoter, venue management and Ticketmaster accept no responsibility for any personal property
12. Patrons should be advised that official merchandise is usually only available inside the venue
13. The ticket holder has a right only to a seat of a value corresponding to that stated on this ticket and the management reserve the right to provide alternative seats to those specified on the ticket
14. There will be no pass outs or re-admission of any kind
15. Ticket holders consent to filming and sound recording as members of the audience
16. If a performance is cancelled ticket holders will be offered alternative performances (subject to availability up to the seat value on the ticket)

17. Strobe lighting, lasers and smoke may be used at any time during any event at the M.E.N Arena

18. Ticket holders are permitted to stand and/or dance within their seat floorspace

M.E.N Arena Competition Terms & Conditions
Please take a few moments to read through these Competition Terms & Conditions ("Terms").
1. By entering and participating in any M.E.N Arena contest or competition ("Competition") all entrants to are bound by and agree to participate in the Competition in accordance with these Terms. If you do not agree to these Terms, please do not enter the Competition.
2. We reserve the right to cancel or modify any Competition or these Terms at any time without prior notice. Any changes will be effective once posted on this site. A copy of the Terms may also be obtained by sending a stamped self-addressed envelope addressed to: Competition Terms, M.E.N Arena, Victoria Station, Manchester M3 1AR or may be obtained in person from Customer Services during events.
3. Our decisions on all matters relating to any Competition including disputes and results will be final and no correspondence or discussion shall be entered into.
4. All Competitions are organised and operated by SMG UK Ltd and/or any of its sponsor(s).
Entry to Competitions
5. All entrants to any Competition must be resident in the U.K. Multiple entries to a Competition are allowed. No purchase is necessary to enter a Competition. We may disqualify any entrant if we have reasonable grounds to believe the entrant has significantly breached any of these Terms.
6. No employees (including family members) of SMG UK Ltd, any connected or group company or any company involved in the Competition (including, if relevant, any advertising agency connected with us), are eligible to enter the Competition. We reserve the right to verify the eligibility of all entrants.
7. Competitions may have their own requirements as to eligibility.
8. By entering any Competition, you represent and warrant to us that information submitted by you is truthful and accurate.
9. By using our site and entering any Competition you represent and warrant to us that you have legal capacity to enter the Competition or that you have parental consent to your entry of the Competition.
10. In the event of disqualification, we may decide in our sole discretion to select another entrant. In this event, any further entrant will be selected on the same criteria and subject to these Terms.
11. Competition entries will be accepted by entry online at www.men-arena.com or short code text number in the manner specified. Failure to do so will disqualify the entry. 
12. We abide by the ICSTIS codes of practice and rules where participation in a Competition involves using a premium rate text number. Calls will normally cost a premium charge plus the standard rate for you mobile network provider. You should check with your service provider for details. Cost of calls from different mobile phone service providers may vary.
Prizes
13. Please note, the closing date for the JD Sports win-a-pair-of-trainers competition is at the end of each calendar month. Winners will be contacted by e-mail within 24 hours. Only one prize per entrant will be awarded. Claims for prizes must be made by e-mail to events@men-arena.com within 24 hours of receiving notification. A list of winners can be obtained by writing to us at M.E.N Arena, Victoria Station, Manchester M3 1AR, naming the competition and including a self-addressed stamped envelope.
14. Winners will be notified by e-mail or text. If we are unable to contact you we may select an alternate winner.
15. Competition winners' names may be published on our website or Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
16. Prizes are not transferable and there is no cash alternative. We may exchange any prize for one of the same or greater value.
17. Prizes are awarded at our discretion and are non-transferable. There is no cash alternative. Prizes may be withheld in the event of breach of these terms and you may be required to return any Prize or its value to us.
18. Age restrictions may apply to Competitions. You may be asked to provide written proof of age.
19. All prizes will be presented to winners via the postal service or may be made available for personal collection from the M.E.N Arena box office. We do not accept any liability or claims for prizes which are lost, delayed or damaged in the post or otherwise not received.
20. Prizes may be for events and we will not replace a prize if the event has been is cancelled or postponed.
21. You may not commit SMG UK Limited to any expense or other obligation unless approved by us in writing. 
Intellectual Property Rights and Data Protection
22. All rights of whatever nature in any Competition vest exclusively in SMG UK Ltd or its Sponsors.
23. We may use your entry and any participation in any Competition for publicity purposes. You hereby grant and assign to SMG UK Ltd with full title guarantee all rights including any copyright, moral and other intellectual property rights in and/or arising from your entry and your involvement in any Competition for their full term including, without limitation, all interviews, pictures, and other media involving you by way of present and future assignment.
24. You represent and warrant that you have the right, power and authority to grant the rights set out above and that you have obtained any consents and permissions necessary.
25. Any and all information that you submit must not infringe the intellectual property rights or any rights to privacy or other rights of any third party. Entries must not contain anything, which is libellous, defamatory, obscene, indecent, harassing or threatening. You hereby indemnify SMG UK Ltd for any loss, costs, damage or liability arising in connection therewith. We reserve the right to monitor and screen any information provided by you and to edit, delete or remove all or any parts of such information.
26. You may not publicise your involvement in any Competition or the fact that you have won a prize without our prior written consent.  You may be requested to take part in promotional activity and we reserve the right to use the names of winners, including their images, photographs and other media recordings in any publicity.
27. Any personal data relating to entrants will be used solely in accordance with the Data Protection Act current and applicable UK data protection legislation and will not, save as set out in these Terms be disclosed to any third party without the entrant's prior written consent.
Liability
28. So far as permissible by law, we will not be liable for any loss, costs, damages, liability or similar however arising out of or connected with the Competition other than any costs and expenses constituting part of any Prize. This exclusion does not include any liability for death or personal injury arising out of negligence by SMG UK Ltd its employees, servants or agents.
29. We are not responsible for any loss, costs, damages or other liability including, injury to feelings or disappointment suffered by any entrant.
30. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials relating to the Competition.
31. You agree that SMG UK Ltd shall have no liability whatsoever in respect to competitions operated on behalf of third parties, e.g. any of our Competition Sponsors.
General
32. These Terms and any relating to any specific Competition contain all the terms  applicable to the Agreement between us and any entrant  supersede all prior representations, agreements, negotiations or understandings, unless agreed in writing by our duly authorised representative. All other terms, conditions, representations, agreements or understandings expressed or implied by law are excluded. For the avoidance of doubt, no information of any nature about the Competition or the Prize or any of these Terms should be relied upon unless confirmed in writing by SMG UK Ltd.
33. The invalidity, illegality, or unenforceability of any part of these Terms or any Competition terms shall not affect or impair the validity of any other.
34. In the event that any part of these Terms is held to be unlawful, illegal, invalid, void or otherwise unenforceable it shall be severed from these Terms which shall otherwise continue in full force and effect.
35. Any failure by us to exercise or delay in exercising a right or remedy provided in these Terms or by law shall not constitute a waiver of that right or remedy or of any other right or remedy.
36. These Terms are not intended to nor shall create any rights, entitlements, claims or benefits enforceable by any person that is not a party to them. Accordingly no person shall derive any benefit or have any right, entitlement or claim in relation to this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999.
37. No variation of these Terms is effective unless approved in writing by an authorised representative of SMG UK Limited.
38. Any disputes, conflicts, questions or concerns will be determined by a member of our staff appointed for that purpose and, if required by law, by an independent adjudicator. In all matters decision is final and no correspondence or discussion will be entered into.
39. The Competition and these Terms will be governed by English law and the parties irrevocably submit to the exclusive jurisdiction of the English courts.
Contacting us
61. You can contact us in relation to any Competition by writing to Competitions, M.E.N Arena, Victoria Station, Manchester M3 1AR.
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