Booking Tickets - Conditions of Sale

Please read carefully. Tickets are issued on behalf of the event promoter and/or the arena operator and are subject to the following conditions. If you fail to comply with these conditions then the arena operator shall be entitled to eject you from the arena and your ticket will become invalid.

Please note - Manchester Arena's ticketing services provider is Eventim UK Limited ("EVENTIM")

Tickets are issued subject to the rules and regulations of the venue and/or promoter including but not limited to:

1. Please check your tickets as mistakes cannot always be rectified

2. If the event is postponed, the promoter and/or venue management will honour the ticket for the re-scheduled performance. It is the responsibility of the ticket holder to ascertain the date and the time of any re-scheduled event.

3. The management reserves the right to refuse admission or to eject a ticketholder for behaviour likely to cause damage, injury, nuisance or failure to comply with the reasonable request of the management, and may on occasion; have to conduct security searches to ensure the safety of the patrons

4. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed and is at the discretion of the venue management

5. We regret that tickets cannot be exchanged or refunded after purchase. The management cannot be held liable for any tickets which are lost or stolen

6. Tickets are sold subject to the management's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets

7. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, EVENTIM or one of their authorised sub agents, it will become void and the holder may be refused entry to or ejected from the venue. We reserve the right to cancel tickets re-sold or transferred for profit or commercial gain and without prior notice

8. The venue operates a no smoking policy. It is illegal to smoke anywhere in the Manchester Arena and anyone smoking will be asked to leave with no re-entry

9. The unauthorised use of photographic equipment is prohibited / tapes or films may be destroyed

10. The promoter, venue management and EVENTIM accept no responsibility for any personal property lost damaged or stolen

11. Patrons should be advised that official merchandise is usually only available inside the venue

12. The ticketholder has a right only to a seat of a value corresponding to that stated on this ticket and the management reserve the right to provide alternative seats to those specified on the ticket

13. There will be no pass outs or re-admission of any kind

14. Ticketholders consent to filming and sound recording as members of the audience

15. Strobe lighting, lasers and smoke may be used at any time during any event at Manchester Arena and their use will be highlighted within the venue

16. Ticketholders are permitted to stand and/or dance within their seat floor-space

17. Please be aware that ticket holders are strictly prohibited from bring the following items into Manchester Arena and will be subject to inspection for:

·     Any refreshments or refreshment containers

·     Cameras & recording equipment

·     Offensive weapons Drugs and other controlled substances

·     Anything else that interferes with the event or the enjoyment of the event by others

If you refuse an inspection you will not be admitted and will not be given a refund

18. When purchasing tickets you may be limited to a specified number of tickets for an event. Tickets may be restricted to a maximum number per person, per credit/debit card and, for some events; a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number and without prior notice

19. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by Manchester Arena, provided that even if such consent is obtained, use of Manchester Arena trade marks and other intellectual property is subject to prior consent

20. The arena operator reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently

21. Unless paragraph 22 applies, the arena operator shall not have any further liability beyond the face value of the ticket purchased plus the relevant per ticket service charge. The arena operator shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which has been arranged by you at your own risk

22. Nothing in these conditions of sale seeks to exclude any liability of the arena operator for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited

23. Tickets purchased via the arena operator and/or its box office are subject to  EVENTIM's Purchase Policy

24. All of these conditions of sale are governed by English Law and any disputes arising out of any transaction are subject to the exclusive jurisdiction of the English Courts